More than just professional care

Happy Help is a premium, on-demand childcare and caregiver service provider, trusted by families and luxury hotels across Thailand.
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We specialize in short-term, ad-hoc, and flexible care - including hotel guest childcare, emergency cover, and temporary support - while also supporting longer-term arrangements when required.

Unlike traditional agencies, we provide a fully managed service, overseeing screening, matching, ongoing support, and replacement coordination so clients can rely on professional care exactly when it is needed.

Yes. Happy Help is a trusted childcare and caregiver service partner for luxury hotels, serviced residences, and concierge teams across Thailand.

We regularly support hotel guests with: 
- On-demand nanny services
- Short-term and emergency childcare
- Family and long-stay guest support

Our service standards are designed to align with 5-star hospitality expectations, making us a preferred external childcare provider for hotels that require discretion, reliability, and operational ease.

Once you contact us, our team will take the time to understand your requirements, timeline and preferences.

We then: 
1. Curate suitable Happy Helpers from our vetted network
2. Arrange interviews where appropriate
3. Coordinate onboarding and scheduling
4. Remain available for ongoing support throughout the service

This ensures a seamless experience for families, hotel guests, and partners.

Yes. On-demand care is at the core of Happy Help's service model. We support: 

- Short-notice and same-day requests (subject to availability)
- Hotel guest and concierge-requested childcare
- Temporary, seasonal, and ad-hoc care
- Emergency replacement support

Longer-term arrangements are also available, but our systems are designed first and foremost for flexibility and responsiveness.

Yes. In addition to on-demand care, Happy Help supports full-time, live-in, and long-term arrangements for families seeking ongoing support.

These placements are managed with the same framework- including careful matching, ongoing support, and replacement coordination- to ensure stability and continuity over time.

Absolutely. After understanding your needs, we present a carefully selected shortlist and arrange interviews so you can confidently choose the Happy Helper who best fits your home, family or guest requirements.

We believe long-term success begins with the right personal and professional fit.

Traditional agencies typically focus on introductions. Happy Help operates as a managed service provider.

We remain actively involved throughout the engagement, providing: 
- Ongoing caregiver management and welfare support
- Replacement coordination when required
- Sick-leave and emergency cover (per package)
- A single point of accountability for families and partners.

This model is trusted by both private clients and luxury hotels.

Applicable for long-term placements, the Annual Service Fee provides 12 months of ongoing service and access to Happy Help's care network. This includes: 

- Continued matching and replacement support
- Ongoing service management and advisory
- Sick-leave replacement coverage (per package)
- The ability to pause and resume services within the year

This structure allows flexibility while ensuring consistent service quality.

We accept bank transfers and credit cards (subject to small processing fee).

For monthly or ongoing packages, payment is due at the beginning of each service period. Due to the personalized nature of our service, payments are non-refundable.

All Happy Helpers undergo a rigorous screening and selection process, including: 

- Identity and background verification
- Experience checks
- In-depth interviews and suitability assessments
- Mandatory Happy Help training

Beyond placement, we actively management performance, well-being and ongoing development to maintain our standards.

Our clients include: 

- Private families (local and international)
- Luxury hotels and serviced residences
- Concierge and guest relations teams
- Travel and long-stay accommodation partners

Happy Help is often engaged when a trusted, hotel-approved childcare provider in Thailand is required.

Yes. Discretion and confidentiality are fundamental to how we operate.

We regularly support high-profile, international, and privacy-sensitive clients, as well as hotel guests who require seamless, discreet care.

Happy Help works with a carefully curated network of professional nannies, offered at two clearly defined levels: Super Nannies and Master Nannies.

Both tiers meet our strict screening and service standards, with different levels of experience and specialisms to suit on-demand, short-term, and long-term care needs.

A Super Nanny is an experienced childcare professional, ideal for -on-demand, short-term and flexible care as well as regular part-time arrangements.

Super Nannies: 

- Have a minimum of 3 years of professional childcare experience
- Are fully vetted, including background and financial checks
- Are personally interviewed and hand-selected by the Happy Help team
- Perform all essential nanny and childcare duties to a high standard
- Age-specific experience, including newborn and infant care
- Good working level of English upon request

Super Nannies are commonly requested for hotel guest childcare, emergency cover, and ongoing support.

A Master Nanny represents the most advanced level within the Happy Help network and is reserved for families seeking exceptional expertise or specialized care.

Master Nannies make up less than 2% of our total nanny database, reflecting the highly selective nature of this tier.

In addition to extensive childcare experience, Master Nannies may include professionals such as: 

- NICU nurses for advanced newborn and infant care
- Certified midwives
- Licensed child development or paediatric therapists

Master Nannies: 
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- Have a minimum of 5 years of professional childcare experience
- Have completed extended education or advanced professional training
- Are fully vetted under the same rigorous screening standards
- Perform all nanny duties using advanced care protocols
- May offer fluency in a third language (upon request)
- Provide expert-level specialist support such as Educational or Language development, Special needs or developmental support.

While Master Nannies may support longer-term arrangements where required, they are also available for on-demand and high-complexity care, subject to availability.

Our team will guide you through the selection after understanding:

- Whether care is required on-demand or for a longer period
- The age and specific needs of the children
- Any medical, developmental, or specialist considerations

This ensures the level of care aligns seamlessly with your expectations.

No. While some of our Super and Master Nannies may be qualified nurses, midwives, or licensed child development therapists, they do not act as doctors and do not provide medical diagnosis or medical advice.

Their role is to support families and children in a non-clinical setting, working within their professional scope and in coordination with parents and healthcare providers when required.

Happy Help provides professional, discreet caregiver support for adults who require additional assistance- whether at hone, in hospital or while traveling.

Our caregivers are known not only for their professionalism, but for their gentle, attentive manner rooted in Thai hospitality. Beyond practical support, they focus on helping clients feel truly relaxed, comfortable, and cared for, allowing them to enjoy each day with confidence and ease.

Services may include:

- Personal care and daily assistance
- Mobility and walking support
- Wheelchair assistance (wheelchair rental available upon request)
- Accompaniment during travel, outings, and holidays
- Support during hospital stays or medical appointments
- Companionship and meaningful social engagement

Happy Help offers caregivers at two levels of care: Super Caregivers and Master Caregivers.

All Happy Help caregivers are medically trained and are either: 

- Nursing Assistants (NA)
- Practical/Practioner Nurses (PN)
- Registered Nurses (RN)

Both levels deliver the same warm, service-led approach inspired by Thai hospitality, with different experience thresholds to suit individual needs.

A Super Caregiver is a medically trained care professional, ideal for on-demand, short-term, or lifestyle-focused support.

Super Caregivers:
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- Are qualified as NA, PN, RN
- Have a minimum of 3 years of professional caregiving or nursing experience
- Are fully vetted, including background checks and in-person interviews
- Provide daily care and mobility support with a calm, respectful, and gentle approach
- Are well suited for travel support, companionship, and flexible care needs

Super Caregivers are commonly requested for hotel stays, holidays, recovery periods, and ongoing light-to-moderate support.

A Master Caregiver represents the highest level within the Happy Help caregiver network and is reserved for clients requiring advanced expertise or more complex support.

Master Caregivers make up approximately less than 2% of our caregiver database, reflecting the selective nature of this tier.

Master Caregivers: 

- Are qualified as RN
- Have extended specialist education degrees
- Have a minimum of 5 years of professional caregiving or nursing experience
- May have professional care experience from overseas
- Are fully vetted under the same rigorous standards
- Provide care using advanced, evidence-based support protocols
- Are suited for sensitive, high-complexity, or extended care needs

Despite their advanced experience, Master Caregivers maintain the same gentle, service-oriented bedside manner that defines Happy Help.

No. While Happy Help caregivers have medical training, they do not act as doctors and do not provide medical diagnosis, medical advice, or medical treatment.

Their role is to provide non-clinical support, assist with daily care, and work alongside clients, families, and existing healthcare providers when required.

Yes. Happy Help regularly supports international travelers, hotel guests, and visiting families who require additional assistance while staying in Thailand.

Our caregivers help guests enjoy their stay with greater ease, comfort, and confidence, whether for a few hours, several days, or throughout their trip.